Correspondent Banking: Customer Testimonials

The Zions Bank Correspondent Banking team has a correspondent relationship with community banks throughout the nation. Whether your bank is interested in credit, treasury or capital market products, let the Zions Bank team provide you with excellent customer service. But don’t take our word for it, hear what our customers[cite::6::cite] have to say.

This is just a quick note to let you know how valuable the Zions FirstPointe and Net Deposit systems have been to the Synovus group of 40 banks. We began looking for an image clearing partner in late 2005 to help leverage our investment in image technology. At that time Zions appeared to be well ahead of the market for correspondent activity, not only from a pricing standpoint, but also from a systems perspective. Given this, we established a correspondent relationship and initiated image clearing in early 2006.

We’ve been very pleased with the ease of operation and stability of the system. Most important has been the responsiveness of not only the senior management but the line/production group as well. We believe that the product pricing and availability have significantly improved our operation. Little things such as being able to export cash letter details to internal spreadsheets allow us to make improvements in peripheral operational areas as well.

I'm very pleased that we’ve also moved forward in other areas, such as loan participations and Fed Fund lines of credit.

Thanks again for your support in this mutually beneficial relationship.

Bill Collins
Synovus Financial
Operations Division
Columbus, Georgia

Wilmington Savings started with Zions Bank by converting to electronic image clearing. We’ve been approached by several competitors offering to introduce electronic check clearing services and it’s great to be able to say, “We’ve been doing what you’re proposing for years.” It’s obvious that Zion Bank’s services far exceed our competitors and it’s been a great relationship that’s allowed us to recognize cost savings, increased cash availability and operating efficiencies.

We recently utilized additional cash management services because of considerable loan growth, and Zions Bank provided the necessary short-term funding to assist the bank during a transition period. We look forward to future opportunities with the correspondent division of Zions Bank and don’t hesitate to recommend them.

Kevin S. Motley
Chief Financial Officer
Wilmington Savings Bank
Wilmington, Ohio

I just opened our monthly letter from Zions Bank and I wanted to take a minute to thank you. After converting to the check data capture service, things have gone great. The training was excellent and the learning curve was not bad at all. We appreciate your visits and the support your entire staff has given us. It’s wonderful to talk with a fellow banker who understands our challenges. Thank You.

Mike Stewart
Liberty Federal Savings Bank
Ironton, Ohio

Thank you for the follow-up on your Remote Deposit System in use at Republic Bank. We’re pleased with the "Remote for Business" product and appreciate being able to make our deposits from our office rather than making the trip to a local branch.

Although we miss seeing your representatives in person, we appreciate the "energy-friendly" nature of the check scanning device. The installation of this convenience has saved a considerable amount of time, gas and energy driving, not to mention the faster clearing time for the checks we deposit.

Thanks to the great people at Zions Bank!

Sincerely yours,
Jim Peters
Republic Bank, Inc.
Bountiful, Utah

We’re extremely pleased with Anytime Gateway service. The Internet capabilities allow us to move funds quickly and easily right up to the cutoff time. This helps us manage our cash position and maximize our invested funds.

Jerry A Lecklider, SVP
Gateway Community Bank

Thank you for introducing me to the CD auction platform. We’ve found it to be a good way for us to put some of our short-term investment dollars to a constructive use. It’s easy to use this product and we enjoy the service.

Robert Bloch
Executive Vice President
Chief Financial Officer
Community Bank of Santa Maria
Santa Maria, California

The CD auction process with Zions Bank was one of the easiest things I’ve had to do!

Julie Marr
Nashville Bank & Trust
Nashville, Tennessee

Fidelity Bank is a commercial bank with one office in Edina, MN. With a relatively small teller staff, it's been a challenge to achieve strong dual control, excellent customer service and efficiency. To assist us with these competing objectives, we made the decision to purchase a cash recycler to streamline teller transactions.

After considering a variety of recyclers, we selected the Arca CM18 because of its small footprint, features, capacity and overall value. Introducing a cash recycler has improved both efficiency and customer service by eliminating vault transactions during lobby hours, keeping our tellers available for customers and processing currency transactions much faster and with greater accuracy.

We were introduced to Arca through our relationship with Zions Bank. I liked working directly with Mike Mares from Arca. Mike was very knowledgeable and took the time to understand our operation and what would work best for us without the typical sales approach. The installation and training process went well, and we’re very pleased with the results.

Teri Keegan, SVP/CFO
Fidelity Bank
Edina, MN

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